FAQ

Where can I buy One Two One products?

At the moment you can only buy them on our online store.

How to check if the purchase was made correctly?

Once your order has been placed, you will receive a confirmation email. If you do not receive it, please contact our customer service [email protected].

What should you do if you receive an incorrect item?

If you receive an item you did not order by mistake, please contact us via [email protected].

Will items marked out of stock be restocked?

If you would like information about restocking an item, contact us through customer support via [email protected].

Is the product received the same item you see in the photo?

Although One Two One adopts measures to ensure that the photographs displayed on the website constitute faithful representations of the original products, some variations may occur due to the technical characteristics and color resolution of the device used by the customer. Therefore, One Two One is not responsible for situations of inadequacy in the graphic representations of the products displayed on the website that result from these technical limitations.